SOFTSWISS’ Anti-Fraud team saves clients over $10M in H1, up 23% from 2022

iGaming software provider SOFTSWISS saved its clients over $10.15 million (9.2 million euro) in H1 2023 with the assistance of the Anti-Fraud team within SOFTSWISS Managed Services, representing a 23% increase compared to the first half of the previous year. The company noted it is “continuously increasing its efficiency,” further helping its clients achieve their goals.

Accordingly, in H1 2023, the Anti-Fraud team processed more than 60,000 operator requests, which aligns with the grand total from the previous year. These requests encompassed a wide range of issues, including player checks and suspicious activity notifications.

Notably, almost 70% of all fraud detected by the Anti-Fraud team was related to bonus abuse, with another 10% attributed to money laundering. The remaining cases included chargeback, payment system abuse and other types of fraudulent activity.

Ilya Nesterov, Anti-Fraud Team Lead, commented: “The team has successfully resolved more than 100 player complaints placed with regulators or industry forums. Leveraging our extensive expertise, we carefully examine each problematic situation, offering operators thoughtful consultations on how to resolve issues without escalation.”

“This mechanism, coupled with the responsible attitude by operators, resulted in a notable 36% decrease in the number of complaints placed in H1 2023. By effectively solving disputes and complaints, we were able to help SOFTSWISS clients save 173,000 euro. This reflects our commitment to providing top-notch service and ensuring our clients’ success in the iGaming industry.”

The company stated that Dedicated Anti-Fraud Support is a vital component of SOFTSWISS Managed Services – billed as a comprehensive solution, “tailored to contribute to the growth of iGaming brands.”

Offering such services as First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, SOFTSWISS Managed Services serve as “a seamless connection between operators and their players,” streamlining casino operations and ensuring a smooth gaming experience.

“Over 200 casino brands have already experienced the benefits of Managed Services and become SOFTSWISS loyal clients,” says the company. The firm stated that the recent triumph in the Customer Service Support of the Year nomination at Malta’s Gaming Excellence Awards in July 2023 acted as a “resounding confirmation of the high recognition Managed Services have garnered in the industry”.